C&D ChatBot

How can we help you today?

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C&D FAQ Bot

Get answers for the C&D Application

C&D ChatBot Guidelines

How to Use C&D ChatBot:
- Click on the chat icon at the bottom-right to open the chat window.
- Type your question in the input field at the bottom, or use the microphone icon to speak your query.
- Press Enter or click the send button to submit your question and get an instant response.
Refreshing Your Chat:
- Click the reset icon on the top right to clear the conversation and start a new chat.
Minimize, Maximize & Close:
- Use the - icon to minimize and the □ icon to maximize the chat window as needed.
- The × icon will close the chat and clear the session history.
About the Microphone Feature:
- Click the icon to activate voice input. You'll hear a beep sound when the bot is ready to listen.
- Speak clearly in English into your device's microphone.
- After you finish speaking, your words will appear in the input field and the bot will ask for confirmation.
- Click Yes to send the message or Try again to record again.
- This feature is supported in Google Chrome and Edge browsers.
Source & Connectivity:
- C&D ChatBot is connected to SharePoint and other enterprise knowledge sources to answer your queries.
- Responses are instant, using the latest available information.
- When an answer is provided from a document, you can click on the document link in the reference section to view it.
Additional Guidelines:
- For best results, keep your questions specific and clear.
- Some advanced queries may provide reference links or document sources for further reading.
- If you experience issues, refresh the chat or contact IT support.
- All conversations are confidential and not stored after the session ends.

Developed By: Satyaprakash..
Tech Lead: Annam, Savithri
Manager: Teegala, Sireesha
Team: Zurich Service Automation, DXC Technology

Need more help? Contact your Zurich Service Automation team.

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